Patient Support Program Solutions

Transforming Patient & Provider Experience through Tailored Patient Support Program Solutions

Strategic Patient Support Program Focus

Pharmaceutical companies leverage Patient Support Programs (PSPs) to ensure appropriate access, usage, and adherence to prescription drugs. These programs aim to reduce barriers to therapy and improve the patient & provider experience. Challenges in implementation include provider and patient awareness, enrollment burden, and perceived benefits. The Dedham Group specializes in designing, implementing, and monitoring effective PSPs. Our dedicated teams leverage historical data to provide rapid insights and custom research, offering innovative solutions to address complex challenges. Partner with us to elevate your PSP strategies and ensure best-in-class PSP design aligned to customer needs.

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Our Tailored Services for Success

Program Design

Tx journey analysis, stakeholders & pain points requiring support.
Competitive services benchmarking & baseline offering identification.
Internal portfolio PSP vision & manufacturer philosophy alignment.

Patient Support Program Implementation

Vendor capabilities evaluation, manufacturer & HCP experience, & prioritization.
Business rules / SOPs / field team design & HCP workflow integration.
Internal HUB / CRM capabilities build, vendor transition, risks, & best practices.

Performance Monitoring

Priority data fields for capture, sources & strategic analytics.
QBR design for optimal performance monitoring & strategic insight generation.
Triggers for PSP evolution in context of market & vendor changes.

Longstanding Patient Support Program Market Experience

With over 15 years of experience in the Patient Support Program market, our dedicated teams deliver foundational insights while honing in on emerging challenges and crafting innovative solutions.

Strategic Intelligence & Operational Experience

As a trusted partner, we excel in recommending strategic solutions and operational approaches, drawing from our deep understanding of program implementation models.

Differentiated Patient Support Program Panel Relationships

Strategic insights generation is supported by “B2B” relationships with stakeholders who offer holistic perspectives and extensive experience in supporting patient journeys and manufacturer Patient Support Programs.

Data-Driven Approach & Norstella Capabilities Integration

Through integration with Norstella claims data and our proprietary Patient Support Program dataset, we offer detailed quantitative insights into the patient journey, including metrics such as time to fill and access pain points.

Additional Resources:

IRA Strategy: Navigating Changes for Patient Support Programs in 2025

The Inflation Reduction Act (IRA) has triggered significant shifts in the healthcare landscape, with profound implications for patient access and affordability. Earlier this month, I discussed how life sciences organizations can address these challenges as a panelist on AssistRx’s webinar, Ahead of the Curve: Considerations for Your 2025 Patient Support Program.

Evolving Payer Pressures on Patient Affordability: How Pharma Can Improve Access with Support Program Evolution

For some patients who are prescribed specialty therapies, insurance coverage limitations or cost share requirements prevent them from accessing necessary treatments. Manufacturer patient support programs (PSPs) play a critical role in addressing payer coverage gaps and ensuring treatments are affordable for patients.